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Privacy Policy


Effective Date: 20 August, 2025

At Ode Ritual (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with our services. We are committed to transparency and comply with applicable data protection laws. 

As our website is hosted in Singapore, we comply with the Personal Data Protection Act (PDPA) of Singapore, as well as applicable international laws including the General Data Protection Regulation (GDPR) for users in the European Union (EU).

By using our website, you agree to the practices described in this policy.

1. Definitions

  • Personal Data: Any information relating to an identified or identifiable natural person.
  • Usage Data: Data collected automatically, either generated by the use of the website or from the website infrastructure itself (e.g., IP address, browser type, pages visited).
  • Cookies: Small files placed on your device to collect standard Internet log information and visitor behavior.
  • Data Controller: The entity that determines the purposes and means of processing personal data.
  • Data Subject: Any individual whose personal data is being collected, held or processed.

2. Information we collect

We collect the following types of information:

  • Personal information provided by you when you make a purchase, sign up for our newsletter, or contact us.
  • Payment information via third-party payment processors. We use Shopify as a third-party gateway and Shopify Payments for credit card clearing. All credit card payments are handled by Shopify Payments. At no time do we have access to your credit card number.
  • Automatically collected data including IP address, device information, pages visited, and interaction data using cookies and analytics tools.

3. Use of cookies and tracking technologies

We use cookies and similar tracking technologies to:

  • Improve your browsing experience
  • Understand site traffic and interaction
  • Support marketing and remarketing activities

You can manage cookie preferences via your browser settings.

4. Use of your personal data

We use your data to:

  • Process and fulfill your orders
  • Provide customer support
  • Send transactional or promotional communications if you opted-in
  • Analyze website performance using Google Analytics
  • Conduct advertising and remarketing via Google Ads and Meta (Facebook/Instagram)
  • Comply with legal obligations (e.g., VAT reporting for EU customers)

5. Sharing your information

We may share your data with:

  • Service providers such as Shopify, Google, Meta, EAS Project (for EU VAT compliance), and shipping partners.
  • Authorities where required by law.

We do not sell or disclose personal information that identifies you to third party sources.

6. International transfers

Your information, including Personal Data, may be transferred to computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

7. Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

8. Your rights

We take reasonable steps to allow you to :

  • Access or correct your personal data
  • Withdraw consent for marketing emails at any time
  • Request deletion of your personal data (subject to legal obligations)

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

9. Children's privacy

Our website and services do not address anyone under the age of 13. We do not knowingly collect personal data from children. If you are a parent or guardian and believe we have collected personal data from your child, please contact us.

10. Security of your information

We use administrative, technical, and physical security measures to protect your personal data. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

11. Changes to this Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with an updated “Effective Date.” 

12. Contact us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us by email at: contact@oderitual.com